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Please read all of these Terms and Conditions.
As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these Terms and Conditions to ensure that they contain everything you want and nothing you are not happy with.
Our digital and printable products are intended for personal and classroom use only. By accessing and using these products, you agree to the following terms:
Right to Cancel
Effects of Cancellation in the Cancellation Period
Deduction for Goods Supplied
Timing of Reimbursement
Returning Goods
We offer a 30-day return policy, meaning you have 30 days from receiving your item to request a return. To be eligible for a return, the item must be in the same condition as when you received it - with tags attached and in its original packaging. Additionally, you will need to provide the receipt or proof of purchase.
If you wish to make a return, please contact us at returns@elkido.co.uk. You can also electronically fill in and submit the "Contact Us" form and indicate the return of your order on our website, www.elkido.co.uk.
If you use this option, we will promptly acknowledge receipt of such a cancellation in a Durable Medium (e.g. by email). It is important to note that returns should be sent to the following address: 4 The Laurels, Rayleigh, Essex, SS67LT.
Once we accept your return request, we will send you a return shipping label and instructions on how and where to send your package.
Please note that we do not accept items sent back to us without a prior return request.
If you have any questions regarding the return process, please contact us at returns@elkido.co.uk.
Damages and issues
Please inspect your order upon arrival and contact us immediately if you receive a defective, damaged, or incorrect item so we can resolve the issue promptly.
Exceptions / non-returnable items
Please note that we cannot accept returns for certain types of items. These include printable items and custom products like special orders or personalized items. If you have any questions or concerns about your item, please do not hesitate to contact us.
We do not accept returns on sale items or gift cards.
Exchanges
The best way to ensure you get what you want is to return the item and make a separate purchase for the new item once the return is accepted.
European Union 14-day cooling off period.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return. The notification will contain information about whether the refund has been approved. If approved, you will automatically receive a refund on your original payment method within ten business days. However, please be aware that it may take some time for your bank or credit card company to process and post the refund. If it has been more than 15 business days since we approved your return, kindly contact us at returns@elkido.co.uk.
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